I decided using Windows in a VM to run Adobe Audition for editing ColdFusion Weekly was getting too annoying (even though Audition is a fantastic product), so I started looking around for some good, inexpensive audio editing and mixing software that would run natively on OS X.
The list of contenders quickly narrowed to Cubase 4 Essential and Apple Logic Express, both of which I read great things about. Since Peter uses Cubase on Windows to do his editing, I decided it might be nice if we have the same software so all the editing settings would be identical.
I ordered Cubase 4 online and my first issue was there was no download option. That's fine, maybe it's a huge download and they just don't want to get into the issues with downloads. After placing my order I was told they were out of stock (wtf?), but again, no big deal, it wasn't urgent.
I got the software yesterday and was surprised to see a USB dongle included in the box. I was even more surprised to see that this single USB dongle was where my software license needs to be stored! Now I'm old enough to remember the days when some expensive software packages used dongles of various sorts to copy protect their software, and allow you to install the software on multiple machines but not run it on said machines simultaneously, but it's 2008 for crying out loud, and this is a $149 piece of software, not some $10,000 CAD program.
I tried to keep a good attitude. Truly I did. Then I read the EULA:
To me this is just nasty and basically accuses me of being a criminal. Their way of saying "thanks so much for being a customer!" I guess. "Your software? Your license." This does not give me a warm fuzzy feeling about using this product, and certainly does not make me like doing business with this company.
Oh, but it gets better. I started thinking probably what everyone does, namely what happens if I lose my little USB dongle? So I checked the FAQs and I suppose I shouldn't have been surprised with what I read, but I was a bit shocked at the sheer tone of it. This is straight from Steinberg's FAQs:
I have accidentally lost my USB key! Does it get replaced by Steinberg?
A simple answer: No. You are solely responsible for the USB key and the contained licenses. If you lost your key the only solution is to buy the products/licenses again. Imagine you have lost your watch: Would you get a replacement from the manufacturer? Most likely not. Keep your USB key safe! It is not a problem to replace manuals, installation media or other components but not an USB key with licenses!
Boy oh boy was giving these people my money a huge mistake. This is the most customer-unfriendly stuff I've seen in ages. So if I lose this stupid dongle that I shouldn't have to use in the first place, I have to BUY THE SOFTWARE AGAIN? You have NO WAY of backing this thing up? We're not talking about a watch here, we're talking about a piece of software, and this kind of uber-paranoia just does not sit well with me. The rest of the FAQs were equally anti-customer and again, I regret ever giving these people my money.
To top it all off Cubase doesn't recognize my USB headset, so I can't use the damn product anyway. I thought about emailing customer support to try and resolve it; I'm sure that'll go REALLY well.
In short, I should have looked more deeply into what kind of company Steinberg is before buying their product. I'm pissed about this dongle, I'm pissed that they're so utterly rude and condescending to their customers, and I'm pissed that a simple thing like recognizing my USB headset just doesn't work.
$149 lesson well learned. Time to go buy Apple Logic Express.
Comments
What are your thoughts about Coldfusion vs open source alternatives like Python, Java or PHP? Doesn't the same thing apply to programming languages?